Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Whitepaper April 3, 2020 Webcast - Your Virtual Workplace: Leveraging Microsoft Teams for Your Remote Workforce As the COVID-19 pandemic continues to disrupt business activity across the globe, organisations are reacting to unexpected challenges and adopting new business practices to align with social distancing, school closures and other public health measures. With this, organisations require a sudden shift to employees working from home, most literally overnight. A modernised collaboration and… Podcast June 29, 2022 Podcast | From Qubits to Qumodes in Photonic Quantum Computing with QuiX Quantum In late 2020, physicists in China generated controversy by claiming quantum advantage with a photonic quantum computing system that’s technically not programmable. Other companies have been experimenting with photonic systems, including QuiX Quantum. How do these machines work? Should scientists redefine what quantum advantage means, focusing on practical, usable problems a machine is solving?… Blogs August 8, 2023 The metaverse in 2040? Buckle up for a bumpy ride, says Elon professor and Pew researcher Janna Anderson, professor of communications and director of the Imagining the Internet Center at Elon University, is the lead author of the report The Metaverse in 2040, published in partnership with Pew Research. She is a senior contract researcher for Pew and co-leads the center’s 19-year series of reports outlining experts’ predictions for the most likely future of digital life. The full… Newsletter July 13, 2023 The Metaverse: The Dawn of a New Generation of Capabilities The big picture: The metaverse has the potential to be a disruptive, expansive and transformative force, even to the point of spawning its own economy. Every board has a fiduciary duty to evaluate that potential for its company’s future. By the numbers: According to a survey of 250 global business leaders, the metaverse has the potential to dramatically alter the future of the human experience… Blogs May 19, 2023 Amie Pinder’s squiggly career: “I wanted to see inside the black box” What’s it like to change professions and gain a variety of experience? Amie Pinder, director of technology resilience risk at the London Stock Exchange Group, started her career in audit, but realised the world of technology was waiting for her. She speaks to Simran Sadhra and Rhianne Williams from Protiviti’s iGROWW network about her journey. Newsletter November 14, 2021 Determining the Digital Investment Question in the Boardroom In the third decade of the 21st century, smart companies and boards across all industries recognise that the pace of technological change continues to unfold at warp speed. The question in the boardroom a decade ago — “Should we invest in digital transformation?” — has transitioned to a different question today: “How much should we invest and, more important, how fast should we invest, given our… Client Story March 21, 2023 Florida-Based Bank Optimises Customer Relationship Value Through Innovative Data Approach This Florida-based organisation has grown from a small community back to one of the state’s largest financial institutions. Over time, the bank built its reputation by maintaining the personalised service of a community bank while investing in the talent, technology and financial products customers expect from a large bank – from facilitating inbound investments and empowering small businesses to… Podcast Transcript October 5, 2022 Transcript | From Qubits to Qumodes in Photonic Quantum Computing with QuiX Quantum In late 2020, physicists in China generated controversy by claiming quantum advantage with a photonic quantum computing system that’s technically not programmable. Other companies have been experimenting with photonic systems, including QuiX Quantum. How do these machines work? Should scientists redefine what quantum advantage means, focusing on practical, usable problems a machine is solving?… Survey January 24, 2023 Global CFO Survey Results Reveal a Shifting Focus for SAP Customers Finance’s most pressing priorities include FP&A, security, cloud applications driven by organisations leadership Findings from Protiviti’s latest Global Finance Trends Survey reveal that SAP customers are adjusting their finance priorities at the behest of their CFOs. The focus is shifting from pandemic trends, such as accelerated digitalisation and remote work, to strategic planning… Load More
