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Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon.
Companies following this path have seen big gains in their customer approval ratings and achieved increased productivity and efficiency as a result.
Some organisations have appointed leaders to look after customer journeys, as they seek to develop world-…
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About John Ashcroft
We are delighted to be partnering with Dr John Ashcroft to bring you the latest in a series of quarterly briefings and monthly updates on the UK and world economy. We will be looking at markets, growth and inflation and what this means for the UK finding its feet post-Brexit on the globally stage.
John Ashcroft PhD, BSC.(Econ) FRSA CBIM is author of The Saturday Economist, a…
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Our global clients are experiencing unprecedented change in the data privacy landscape. Changing state, federal and global regulations are forcing almost constant business, technical and legal operational changes. At Protiviti, we partner with our clients to understand their privacy obligations, assess needs, and implement appropriate compliance processes, operating models and tools to meet the…
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The Future of Business – Part 1: Adapting to a Revolution in Consumer Behaviours
The pandemic has triggered enormous changes in consumer behaviour, redefining how we shop, our brand loyalty and our customer experience. Watch our session recording with Mike Hancox, CEO of delivery company Yodel where we discussed how to turnaround a company to embrace new opportunities and the challenges to…
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Stay Calm & Carry on – The Secret Lives of Humans
Change can have significant psychological effects on us all. How has the pandemic affected you, your personal life and your business life? How has it affected those around you in your virtual workplace, especially those who are neurodivergent? How has it affected your children? Watch our session recording to get inspired and challenged by…
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Living Disruption in the AI Age
Join serial entrepreneur and disruptor Priya Lakhani OBE to discuss the mindset needed to seize new opportunities, leveraging the power of AI to make better decisions, the growing imperative of corporate responsibility and the enduring value of positive role models. Join us on Thursday for your weekly dose of inspiration and positivity!
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Daring to dream – planning for recovery and revival
Join broadcaster and author Paul Mason to discuss how UK businesses should be preparing for a surge in consumer demand, while recognising fundamental changes that are occurring in workforce dynamics, our shifting role on the global stage and how an authentic corporate moral philosophy will become more important than ever in the years…
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Protiviti’s 2021 Global Finance Survey launches this month, and we are keen to hear from leaders across the UK about the issues that matter most to them
Sustainability is often referred to in business. Like ‘corporate social responsibility’ a decade ago, the word has been used with good intentions. But some companies have been criticised for ‘greenwashing’: making themselves sound better at…
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Protiviti’s 2021 Global Finance Survey launches this month, and we are keen to hear from leaders across the UK about the issues that matter most to them
A tsunami is sweeping across the commercial landscape. The past year has profoundly influenced people’s view of work and given companies time to assess their business models. Some have also doubled down on sustainability, health and wellbeing,…
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Recently the government produced its long-awaited consultation, “Restoring trust in audit and corporate governance”. Whilst the title would suggest its about trust in the profession and governance, a closer look confirms it is really about restoring trust in the performance information and risk analysis created by directors on behalf of the companies they are accountable for.
