Insurance Consulting Faced with unprecedented disruption and cost pressure, insurance companies are navigating the challenges of meeting customer service expectations at competitive rates while offering innovative products and personalised distribution channels to remain relevant. Insurance companies in Australia are also dealing with questions about labour issues and the future of work, sustainability requisites, and broader economic factors like increasing interest rates and inflation. For an industry in which many participants have historically lagged in modernising operating models and systems, the time for change is now. Winners will leverage emerging technology and a diverse, agile, highly skilled workforce to gain customer loyalty and market share while protecting profitability.Protiviti's insurance consulting services helps insurers to be more effective and efficient in a way that is risk-sensitive, regulatory compliant, well-controlled, and enabled by leading technologies. What we do Our services Insights Client stories Leadership Our consulting services for insurance companies Our insurance consulting advisors provide solutions tailored to your financial services organisation's unique needs in the following areas: Pro Briefcase Data privacy Data privacy regulations are in flux globally. We partner with you to build the foundations of a strong but flexible privacy programme that includes understanding principles and regulatory obligations, educating stakeholders and developing a governance structure for managing changes. Pro Building office Digital transformation Evolving needs and customer expectations challenge even the most agile organisations. We help you think differently to redefine customer experience, explore new operating models, create enhanced digital channels, and build skills that instill a culture of innovation and agility. Pro Document Consent Ecosystem partners We work across our partner ecosystem to develop solutions to offers unbiased technology recommendations, single-sourced solutioning, and agile collaboration to solve your most complex industry-specific challenges. Pro Document Files Finance transformation Harnessing intelligent data, new technologies and digital tools, we help transform your finance organisations for the future. We partner with you to align people, process, and technology to drive efficiency and productivity, enabling change and creating value for your organisation. Pro Document Stack Managed solutions We provide a unique and flexible delivery model to help you address short-term skill gaps, deliver project results, and transform your organisation by creating the right team that can scale up or down quickly and cost effectively to fit your needs. Pro Legal Briefcase Risk management Proactive leaders know they must adopt more innovative risk management practises to succeed. We help you leverage emerging technologies, harness data and maintain a strong control environment so you stay on the leading edge of risk management while improving your bottom line. Pro Workflow Flowchart Internal audit Through our world-class Internal Audit and Sarbanes-Oxley practices, we ensure your IA activity provides the highest value to your organisation, whether you need to employ agile principles and AI to transform your IA function or co-source or fully outsource your Internal Audit and internal control compliance efforts. Pro Tools Gear Cybersecurity Cybersecurity is a top priority for boards and ERM functions seeking proper visibility and understanding of their cyber threat landscape. We help firms protect data by assessing, developing, implementing and managing end-to-end agile solutions to help you safely grow your business. Why is Protiviti a trusted insurance consulting firm? Protiviti Australia is widely recognised for delivering practical solutions to insurance organisations that embody the five characteristics needed to succeed in the face of disruption: human, flexible, intelligent, innovative, modular. We have assembled integrated teams of technology and process advisors with the skill to help executives develop innovative solutions to confidently face emerging challenges and identify opportunities for structural transformation that align with your core values to ensure sustained future growth.Together with Robert Half, the world's first and largest specialised talent solutions firm, Protiviti offers the unrivaled combination of consulting expertise with Robert Half’s deep pool of highly skilled and experienced professionals to solve your business challenges using our unique, flexible delivery models. Find out more about our consulting services for:Banking and capital markets Asset & wealth managementMortgage & consumer lendingPayments Featured insights SURVEY Top Risks 2026: Executive Perspectives & Growth Opportunities 8 min read Protiviti Top Risks Report 2026 shares executive insights on Gen AI, agentic AI, cyber threats and economic risks. SURVEY Simplify for success: Financial services firms must streamline operations, embrace technology enablement 6 min read Download Protiviti’s Top Risks Report 2026 for the financial industry, with insights on AI adoption, cyber threats, regulatory shifts and economic uncertainty. PODCAST Risky Women Podcast | Compliance Priorities for 2026 2 min read Dive into top compliance priorities for 2026 — the most unpredictable year yet — with our latest episode, where we explore the evolving landscape of regulatory priorities. Join Kimberley Cole and industry experts Bernadine Reese and Carol Beaumier... PODCAST Risky Women Podcast | Leading Global Teams & Managing with Impact: Christine Lowthian 2 min read In this episode of Risky Women Radio, Christine Lowthian, head of regulatory compliance at HSBC, shares insights on her career journey and the importance of seizing opportunities and building a supportive network. WHITEPAPER Compliance Priorities for 2026: The Most Unpredictable Year Yet 16 min read With nearly seven decades of combined experience in financial services compliance, we have witnessed both aggressive and accommodative regulatory cycles—and the transitions between them. SURVEY When AI Readiness Meets ROI Reckoning | AI Pulse Series 2026 5 min read Learn what is limiting AI ROI from Protiviti’s yearlong research paper. INSIGHTS PAPER Old systems, new threats: 10 reasons to modernise your tech now 7 min read In today’s digital-first economy, technology is more than a business enabler — it’s a strategic differentiator. Australian organisations that leverage modern platforms gain agility, resilience, and the ability to scale innovation. PODCAST Risky Women Podcast | 2025 Top Compliance Priorities Mid-Year Check-In 3 min read Kimberley Cole welcomes the dynamic duo of Carol Beaumier and Bernadine Reese from Protiviti for an engaging mid-year check-in on compliance predictions for 2025. BLOGS Effective risk management shields Australian businesses from pricey third-party disruptions 5 min read From cloud computing and payroll services to data analytics and cybersecurity, businesses across the Asia-Pacific region increasingly depend on third-party providers to enhance efficiency and tap into specialised expertise. Previous Article Pagination Next Article Featured client stories Pacific Life Leverages Trust and Strong Partnerships to Achieve HR Transformation 5 min read Discover how Pacific Life transformed their HR strategies, highlighting the pivotal role Protiviti played in driving success through trust and strategic partnership. Insurance Distribution Firm Positions Itself for Successful IPO and Global Expansion with Finance and Technology Transformation 6 min read An award-winning, entrepreneurial insurance distribution and risk management firm serving more than 1.2 million clients was facing multiple challenges as it prepared to launch an initial public offering (IPO). The company was experiencing massive... Specialty insurer standardises policy platforms to deliver operational efficiencies ahead of IPO 5 min read A global specialty insurance organisation had been growing rapidly through a roll-up strategy to position itself for an initial public offering (IPO). The acquisitions created multiple underwriting and policy management processes and systems that... Transforming risk culture from the bottom up: A global insurance provider’s RCSA journey 4 min read A leading global property and casualty insurance provider set out to transform its risk controls as part of an ongoing effort to promote a culture of excellence. Siloed knowledge of operational risk and controls made it difficult for the organisation... Insurance giant seeks staff augmentation, gains new opportunities for growth 6 min read A global insurance company — like so many other businesses — had come to rely on a service provider in India for finance operations support. It had no plan to change that arrangement. Then COVID struck. One week before 2020’s first-quarter closing,... Previous Article Pagination Next Article Leadership Matthew Pirera Matt is a managing director in Protiviti Australia’s risk and compliance team and is responsible for leading the delivery of best practice solutions across Protiviti’s key clients. Matt is the national financial services industry lead, also leading the Protiviti ... Learn More Mark Burgess Mark is a managing director and Protiviti Australia's risk and compliance solution lead. With over 17 years of risk and regulatory compliance experience in the financial services industry, he has a proven track record delivering deep insights for his clients.Mark has ... Learn More Rita Gatt As managing director, technology and cybersecurity at Protiviti, Rita leads a dedicated team focused on solving complex organisational challenges, with a particular emphasis on leveraging data, AI and technology to do so. With over 20 years of experience navigating ... Learn More Hirun Tantirigama Hirun is a managing director and Protiviti Australia's technology consulting lead with 18 years’ experience in providing risk and regulatory advisory services across a variety of clients and industries. He has led complex, transformational programs across areas such as ... Learn More
